Please review the conditions for your selected piece.
This policy applies to personalized and non-personalized products. We accept returns only for damaged, defective or incorrect items. Change-of-mind returns and exchanges are not accepted. Mandatory consumer rights remain applicable.
Contact support@amorieva.com within 30 calendar days after delivery with your Energvia order number and clear photographs of the item and packaging. Describe the damage, defect or difference from the confirmed order so we can review your claim.
If a return is needed for a verified damaged, defective or incorrect item, we will provide instructions and the return address in China. We cover the return shipping costs for these verified issues. Do not send an item to our business address or any other address before receiving return instructions.
When a refund is approved, we process it to the original payment method within 5 business days. Your payment provider may require additional time to post the refund to your account.
Contact support@amorieva.com immediately if you need a change or cancellation. Changes or cancellation cannot be guaranteed after personalization or production has started. If we cancel a paid order, the refund is made to the original payment method.