Support

Return Policy

We want you to love your Energvia piece. If it's not right, here's how returns work.

30-Day Returns

You may return unworn items in their original condition within 30 days of delivery for a refund or exchange.

How to Start a Return

  • Email us via the contact page with your order number.
  • We'll send return instructions and the return address.
  • Ship the item back in its original packaging.

Refunds

Once we receive and inspect your return, your refund is processed to the original payment method within 5–7 business days.

Exchanges

Want a different piece? Let us know and we'll help you swap it, subject to availability.

Non-Returnable

  • Worn or damaged items (unless faulty on arrival)
  • Items returned after 30 days

If your item arrived damaged or faulty, contact us right away and we'll make it right.